We will hand over your order on the same day, but no later than the next working day (Mon-Fri) to the shipping service provider you have selected. The delivery time is then calculated based on the shipping zones listed below (DHL: Mon-Sat | DHL Express / UPS: Mon-Fri).
In the case of new drops, the delivery time can be slightly longer due to the high order volume.
We ask for your understanding.
You can return your order or parts of your order within 14 days after receipt of the items.Please fill out the return form that came with your order and enclose it with your return. If you don't have it anymore, you can download it here.
Germany and Zone A:
Please use our returns portal to get your return label. The costs of the return (Germany: 4,99 €; Zone A: 11,99 €) will be deducted from the refund.
To the returns portal
You need to pay the cost of your return. You do not receive a shipping label and can therefore use a shipping service provider of your choice. Please send your return to:
ESTEEM Clothing | Xtal GmbH
Im Kloth 54A
The items have to be in good condition, that is, unused, unwashed and treated with ESTEEM (appreciation) and carefully packed. We reserve the right to refuse the return of items that are returned late or in an improper condition.
The aforementioned requirements do not represent a mandatory requirement for the effective use of the right of withdrawal.