We will hand over your order on the same day, but no later than the next working day (Mon-Fri) to the shipping service provider you have selected. The delivery time is then calculated based on the shipping zones listed below (DHL: Mon-Sat | DHL Express / UPS: Mon-Fri).
In the case of new drops, the delivery time can be slightly longer due to the high order volume.
We ask for your understanding.
Germany
Free Shipping
DHL - 1-3 business days - free
UPS Standard - 1-2 business days - 2,90 €
UPS Express - 1 business day - 7,90 €
UPS Express 12:00 - 1 business day (Delivery before 12:00) - 9,90 €
Zone A
Free Shipping over 100 €
DHL - 2-3 business days - 8,90 €
DHL Express - 1 business day - 19,90 €
Belgium
Luxembourg
Netherlands
Austria
Czech Republic
Zone B
Free Shipping over 150 €
DHL - 2-5 business days - 12,90 €
DHL Express - 1-2 business days - 24,90 €
Rest of the European Union
United Kingdom
Zone C
Free Shipping over 200 €
DHL Express - 1-4 business days - 14,90 €
Switzerland
Liechtenstein
United States
Canada
Mexico
Zone D
Free Shipping over 300 €
DHL Express - 1-8 business days - 24,90 €
Rest of the World
For deliveries outside the EU, taxes, duties or other fees may be charged by the respective destination country. These are to be paid by you. Please contact the responsible local customs office for information on the guidelines in your country.
Returns
You can return your order or parts of your order within 14 days after receipt of the items.Please fill out the return form that came with your order and enclose it with your return. If you don't have it anymore, you can download it here.
Germany and Zone A:
Please use our returns portal to get your return label. The costs of the return (Germany: 4,99 €; Zone A: 11,99 €) will be deducted from the refund.
To the returns portal
Zone B-D:
You need to pay the cost of your return. You do not receive a shipping label and can therefore use a shipping service provider of your choice. Please send your return to:
ESTEEM Clothing | Xtal GmbH
Im Kloth 54A
76228 Karlsruhe
Germany
The items have to be in good condition, that is, unused, unwashed and treated with ESTEEM (appreciation) and carefully packed. We reserve the right to refuse the return of items that are returned late or in an improper condition.
The aforementioned requirements do not represent a mandatory requirement for the effective use of the right of withdrawal.
Exchange
Unfortunately, a direct exchange is not possible. Of course you can still easily exchange an item:
1. Just order the item in your desired size again so that it can be sent directly to you.
2. Follow the instructions for returns to return your item in the wrong size.
Free Returns with Paypal
Requirement: You paid for your items with PayPal.
That's how it works:
1. Click the button and inform yourself about the conditions of the free return with PayPal.
2. Get back your shipping costs.
(If you used our returns portal, you will find the invoice for the return costs in the email confirming your refund)
